The standards of cleanliness we have set require all surfaces to be thoroughly cleaned, and to be disinfected with substances proven to be effective at destroying viruses.

• All surfaces with which humans come into contact are to be cleaned regularly.  
• Lines and points of demarcation are to be applied in all areas, where a minimum distance of 1 metre must be kept to the next person. 
• Disinfectants are to be located in all common areas of the hotel.
• Please wear a mask covering mouth and nose in all public interior areas of the hotel.
• Our employees are regularly tested by the mobile Covid Test Service Novogenia.
• Limits on the number of guests will be adapted to the size of the rooms and facilities.
• Individual signs politely point out rules of conduct per area. 
• Protective screens have been installed at all reception desks and buffet counters.
• All employees are given thorough training for their respective fields of activity, and are to be given daily updates on any changes.
• We politely request you to adhere to all instructions issued by our personnel.

Please contact us at any time if you have questions during or after your stay.

• Free cancellation or rebooking up to 48 hours prior to arrival (except for arrivals from 21.12.20 until 02.01.2021).
• Whether you enjoy a comfortable journey by road or rail, please inquire in advance about possible border closures, checkpoints or country-/region-specific directives. 
• If you feel ill in any way prior to setting off – please remain at home.
• We hope you understand that we are currently unable to take special accommodation requests into account.
• All hotel information can be found in the Interalpen-app. It can be downloaded free of charge from the App Store or Google Play Store. Our newsletter also provides regular news and updates on offers. 
• The hotel is only available to guests staying overnight at the hotel. Due to the current situation, we ask guests, who are only visiting the restaurant or the Chef's Table to contact the reservation in advance by telephone.
• Even if we can’t shake your hand – the welcome is very genuine! Not even a mask can stop a hearty Tyrolean greeting from conjuring a broad grin onto your face! 

On our instructions, head housekeeper Silvana Egger and her team guarantee absolute cleanliness in all areas of the hotel – at all times.

• Once your room has been thoroughly cleaned and disinfected it will be inspected by a chambermaid and approved by the housekeeper.
• We politely ask you to leave your room when it is being cleaned and disinfected.
• Disinfectant dispensers will be available in your room and in all communal areas around the hotel.

The kitchen team and service staff have taken all necessary steps in the dining areas and behind the scenes to guarantee guests enjoy the award-winning culinary experiences they deserve.

• Breakfast buffet: Distancing stipulations may cause table allocation delays, so we recommend guests avoid the 09.00 am to 10.00 am breakfast ‘rush hour’.
• The Spa restaurant is open from 09.00 am to 06.00 pm. Snacks and small meals are served from 12.00 pm. Breakfast is currently not offered there.
• In the evenings, Head Chef Mario Döring and his team treat guests to a magnificent half-board menu. The current situation has obliged us to schedule two evening meal sittings – at 06.30 pm, and at 08.30 pm. Please reserve at the reception desk in advance.
• Our staff will guide guests to their tables at breakfast time and for evening meals.
• In the buffet area the one-way regulation applies. Please disinfect your hands before taking the food and wear a mask covering mouth and nose in the buffet area.
• Please understand that we are currently not able to accommodate any of your table preferences in any of our restaurants.
• The ‘Chef’s Table’ can be booked as usual by reserving in advance.
• All menus are available in a digital format and can be viewed in the Interalpen app.
• The Interalpen app lists the opening hours of Café Wien, the à la carte restaurant, patio, and fireplace bar.

All areas of the Interalpen Spa are cleaned conscientiously and the pool is filled with fresh Grander water to ensure guests can enjoy almost every part of this heaven of wellbeing.

• We offer 5,300m² of spa facilities and plenty of space for guests in which the minimum distance of at least 1 metre to the next person be maintained. Hands should be washed regularly, and disinfected whenever possible in the pool or in the sauna area.
• There is a limit to the number of people allowed access to the pool area, Tyrolean sauna village and fitness room.
• We ask you to arrive at the spa in your bathrobe to avoid crowding in the changing area. There are only a reduced number of lockers available.
• Please wear a mask covering mouth and nose in the spa as well as in all public interior areas of the hotel.
• Loungers and sun chairs may only be occupied by guests using towels.

Indoor & Outdoor Pool

• Also in the water the minimum distance of 1 metre must be kept.

Spa Garden

• All areas of the spa garden can be used in compliance with the respective distancing rules.

Tyrolean Sauna Village

• In the saunas there is a limit to the number of people. You will find details on the notice board in front of each sauna cabin.
• We will not provide sauna infusions, but we can offer peelings and care treatments to ensure you enjoy a pleasant visit to the sauna.
• Loungers in the relaxation rooms may only be used if the guest spreads out a towel first.
• At present, for reasons of hygiene, the steam baths and thermal salt cave must remain closed.

Massage, Cosmetics & Hairdressers

• The entire range of massages and cosmetic treatments is available in compliance with the currently valid hygiene guidelines.
• To avoid waiting times, please book your treatment or hairdressing appointments on the telephone, and arrive at the spa reception desk no more than 5 – 10 minutes before your appointment is due to begin.

Recreation everywhere! The Interalpen-Hotel Tyrol’s remote location provides a perfect opportunity to ‘keep your distance’ and enjoy the natural surroundings. Our indoor sports facilities can also be used in compliance with the respective guidelines and directives.

• Bicycles & E-Bikes: Our bike rental service will be operating as usual.
• Tennis: The tennis courts can be used as usual in compliance with minimum distancing requirements. Tennis racquets can be borrowed at the spa reception desk. Tennis balls can be purchased here at the hotel.
• Golf: The region’s golf courses have already re-opened. Green fee appointments can also be reserved at the spa reception desk.
• Indoor Golf: The golf simulator and tee-off practice facilities can be used without restrictions if reserved at the spa reception desk.
• Fitness Room: A minimum distance of 2 metres must be kept in the fitness room. We ask you to clean the training equipment you use with the disinfectant provided.
• Active Programme: We compile a varied programme of outdoor activities for individuals and small groups. Due to limits on the number of participants, we request participants register in advance at the spa reception desk or via the Interalpen app.
• Personal Training & Coaching: Our personal trainers look forward to putting together an individual fitness programme for you.
• FunctionalArea: The functional area is available for use in accordance with distancing regulations.

We hope you understand that we can accept a maximum of 20 children at the same time in the Tipsi-Club. In addition, the regular children's programme cannot take place yet.

• We will be happy to look after your children (from 3 years of age) in the Tipsi-Club daily from 09.00 am - 07.00 pm, subject to the max. number of people (20 children).
• Our outdoor adventure playground is available for use by all children.
• Twice a day we provide materials for activities and games, which children and teenagers are welcome to use. 
• The Youth Lounge can be used in compliance with the distance regulations or with a mask covering mouth and nose.

If you have any questions about booking a venue for special events or festivities, please contact Stefanie Höllwarth and the Meetings & Events team on +43 50809 31 879 or by e-mail: meetings.events@interalpen.com