Aufnahme aus der Vogelperspektive der Mitarbeiter des Interalpen-Hotels Tyrol

We are the Interalpen!

All around the Interalpen-Hotel Tyrol there’s a keen eye for detail at work. Every day, the Interalpen team strives to become even better. The heads of the 14 departments pass on their expertise and encourage their department teams in their development. Let’s get to know the heads of the departments at Interalpen-Hotel Tyrol!

 

Making the toques tick!
Mario Döring – Head Chef

The team of 60 employees in the Interalpen kitchens is grateful for the guidance of such a great Head Chef. Mario Döring offers a harmonious blend of skills and qualities – as an award-winning chef, sportsman, father and team leader. Born in Saxony, Mario loves action, but even though catering for 600 guests can be extremely stressful, he remains calm and keeps the bigger picture in mind. Mario Döring is held in high regard, not least for his sense of humour, and for his ability to somehow make everything possible. And when this Head Chef cooks, it’s the very best. The strict critics from Gault&Millau awarded his Chef’s Table 4 toques, and, sensationally, Á la carte Restaurant also awarded him 1. Mario Döring and his well-organised crew guarantee good humour and great teamwork – essential components of the working day in the Interalpen kitchens.

 

Service perfection:
Gernot Percht – Service Operations Manager

Gernot Percht is remarkable! Always charming, always even-tempered, although it’s never easy to serve, and accommodate the preferences and requests of, every one of the 600 guests in the hotel’s various restaurants and bars. However, his partner, Theresa Lichtmannegger, is not only his ‘better half’, but also a magnificent restaurant manageress and the hotel’s Chef Sommelier. Together they’re an unbeatable team!

 

They both first came here in 2013. Although they have worked the odd season in other hotels, they’ve always stayed with the Interalpen. Gernot considers such experiences enriching, as are the leisure-time rides out in his in his Wolseley-Hornet-Special for the classic car enthusiast. His calm and structured nature rubs off positively on his team, offering the guidance and motivation to provide perfect service, day after day. The Styrian’s trademark mischievous smile enchants guests and team members alike.

5-star superior in every detail:
Silvana Egger – Head of Housekeeping

Everyone pulls together in the housekeeping department, and Head of Housekeeping Silvana Egger regularly joins the team actively on their rounds, paying great attention to detail. Her friendly and relaxed manner ensures the team is able to manage up to 280 arrivals and departures every day, often adding wonderful decorative touches. This all contributes to a marvellous sense of wellbeing among hotel guests. Silvana was born in Tyrol, and listens carefully to what her staff members have to say. Mrs. Egger offers the benefits that come with many years of service and a comprehensive wealth of experience at the hotel, having begun at the Interalpen-Hotel Tyrol as an assistant to a previous head of housekeeping. Today, her 60-strong department is one of the largest teams in the entire hotel. In search of relaxation Silvana Egger enjoys the quiet of her balcony at home in Leutasch, is well aware of the benefits life in the region offers, and values the time she can spend with her family here.

 

Always a warm welcome:
Lisa Remesch – Head of Reception

Every wonderful stay begins with a hearty welcome. Lisa Remesch has an infectiously friendly smile which is returned by the reception team and guests alike. The cheery and dedicated Tyrolean is here to respond to every question and request. Her career at the Interalpen-Hotel Tyrol began back in 2013. In the meantime, she has also picked up experience in congress management, and has run the front office at Interalpen since 2018 – and we are delighted to have Lisa Remesch back at our hotel.

Being so sporty, her favourite pastimes involve outdoor adventures with her dog, Luis – hiking up in the Tyrolean mountains, out on a mountain bike or enjoying the magnificent natural scenery around Innsbruck.

For the Interalpen team:
Edith Ihrenberger – Head of Human Resources

The first person nearly every new member of staff has contact with at the Interalpen-Hotel Tyrol is the Head of Human Resources, Edith Ihrenberger. Edith was born in Tyrol, is a certified personnel development specialist and a keen dancer.

Edith Ihrenberger can read people very well and her many years of experience are priceless in the constant search for what we call ‘our sixth star’ – our code for employees whose enthusiasm and dedication raise our game another notch, and earn us a theoretical sixth star. Everybody knows Edith, so it’s easy to approach her at any time with issues and problems. She’s familiar with the highs and lows of life in the hotel industry and tries to make sure all the right people are in all the right positions. A particularly important issue for Edith Ihrenberger is the on-the-job and on-going training of personnel in training sessions and workshops. Edith’s work/life balance is redressed by taking time out in the countryside, trekking, mountaineering, swimming and travelling. Her favourite foreign destination is South America.

The perfect package for every guest:
Nina Pinggera-Buchhammer – Head of Reservations

Nina Pinggera-Buchhammer has been with us for over 15 years. This Tyrolean is responsible for catering to every type of room requirement and service preference a guest could request. As Head of Reservations, Nina knows everything about every category of room. She and her team provide perfectly tailored packages to suit every preference and requirement. Regular guests are happy to rely on her expertise for good advice and are usually only familiar with her voice. Colleagues and other members of staff greatly appreciate her likeable manner and her excellent recommendations. In her leisure time, Nina Pinggera-Buchhammer enjoys visiting Innsbruck or exploring other fascinating city destinations.

 

Pleasant and relaxed arrivals:
Mesut Bugurcu – Hotel Page Coordinator

Reliability in person. Mesut Bugurcu knows every aspect of the hotel inside-out, having been here since 1989. Always calm and in control, Mesut knows exactly how to pass on this vast wealth of knowledge and experience to his team. His staff members value the congenial team atmosphere and can rely on Mesut to be there whenever they encounter questions or difficulties. Mesut is the ‘man with a plan’, providing the right solution to every challenge, however tricky the task – be it ensuring everything runs smoothly in the garage, when infrastructure is being set up for events, or making sure every item of luggage is in the right place at the right time. So, it’s no surprise he’s popular with his own team, and among all the other departments at the hotel. As soon as guests see Mesut Bugurcu’s relaxed and friendly smile, they know they’re going to enjoy a great stay. When he’s not in the hotel, he loves spending time with his family, out on the tennis court, or enjoying a kick-about on the football pitch.

 

Keeping everything running smoothly:
Stefan Schmogro – Technical & Facility Manager

Stefan Schmogro is responsible for all things technical in and around the Interalpen-Hotel Tyrol. Stefan has an overview of the entire hotel, plans his projects in great detail and is always ready for tough challenges. His team of 10 technicians maintains the technical infrastructure across a total of 60,000 m², all floors included, guaranteeing operational functionality for the entire hotel and staff residential buildings. It’s a task Stefan Schmogro fulfils very carefully, conscientiously and calmly. On breaks and vacations, he enjoys travelling the world to discover new people and places.

 

Nicole Ireland, Sales Director

Nicole Ireland works on behalf of the Interalpen-Hotel Tyrol all over the world, in Vienna, Zurich, London, Paris and New York… Nicole has the pleasure of explaining the benefits and joys of staying and hosting events at the Interalpen-Hotel Tyrol – at numerous trade fairs and on personal visits to customers and potentials. A native of Tyrol with American roots, Nicole loves sport and travelling. On weekends, in summer and in winter, she can be seen spending her free time in the mountains of Tyrol.

 

Keeping the figures in good shape:
Thomas Thrainer – Head of Finances & Invoicing

Thomas Thrainer from Salzburg isn’t a typical bookkeeper. His main duties may seem dry and boring to some, but Thomas is always cheerful and funny. Nevertheless, every hotel invoice passes through his hands and is inspected meticulously. The end of the month can be a tense time as he completes the balance sheet for the previous four weeks. Thomas is also responsible for goals and forecasts, making him the backbone of the entire operation. Thomas Thrainer has a great sense of humour and is very popular among his team and with the other hotel staff, too. He takes the time required when his colleagues have issues to discuss, and is always there for them with good advice. When he’s not at work, Thomas is a big ice hockey fan and can be found out on the ice, or watching a game from the seats.

 

The good fairy: Christine Riedl-Knief – Deputy Hotel Director & Guest Relations Manager

The Hotel Director, Karl Brüggemann, fondly refers to Christine as the hotel’s own ‘good fairy’, which is exactly what she has been at the Interalpen-Hotel Tyrol for the past 30 years. Born in Zillertal, her endearingly friendly nature ensures everything around her is that little bit brighter. Christine Riedl-Knief is always delighted to receive positive feedback from our guests, and as an experienced deputy manager she knows exactly how to react to suggestions for improvements.

Christine Riedl-Knief has an amazing memory for the names, stories and preferences of our guests, allowing her to greet each guest personally and with genuine warmth. It would be hard to imagine the hotel without her. Her affectionate aura, care for detail, dedication to the Interalpen-Hotel Tyrol and her genuinely friendly and caring nature are greatly appreciated by guests and staff alike. Her holidays are preferably spent exploring the world, out on the high seas and on ocean cruises to the most beautiful destinations the planet has to offer.

The entire commercial picture:
Martin Rotter – Commercial Manager

Good financial results and clever investments lie at the heart of every success, and such successes are driven by people with a talent for attracting business. No-one has a better understanding of these factors, or can balance them better, than Martin Rotter, the Commercial Manager at Interalpen-Hotel Tyrol.

Born in Imst, he took over the management of finances and invoicing in 2013, and in 2016 was made a member of the management team when appointed Commercial Manager. Prior to this position he gathered valuable experience during 13 years with Hilton in Vienna, Bonn, Dubrovnik and Zagreb.

Martin is also a father, so cultivation of the employees and apprentices at Interalpen-Hotel Tyrol is an issue close to his heart. He is active in ensuring employee satisfaction is improved on an ongoing basis and that there is continual development in the fields of career support, training and recruitment.

Martin Rotter was a keen amateur rugby player, and as a fan he enjoys watching his favourite local team, RC Innsbruck.

Where everything comes together:
Karl Brüggemann, Hotel Director

Karl Brüggemann is the hotel director, and his office links all activities at the hotel, be it the operative organisation of the individual departments, long-term investment planning, strategic marketing considerations, speedy everyday hotel procedural decision-making, or on-the-spot crisis management. Operative responsibility for an establishment that is this large, both in size and in stature, and with all the challenges this entails, demands a sharp mind and well-honed skills. The challenges to be met range from satisfaction of the very highest expectations – to meeting ‘normal’ everyday human needs.

Born in the Palatinate region of Germany, Mr. Brüggemann has been the ‘Hotel Director’ at the Interalpen-Hotel Tyrol since 2012. As a father he has learned how to balance family life with a lengthy career in the hotel and restaurant industry; one that has allowed him to work on several continents and in several cities around the world. Working closely with the whole Interalpen team, this expertise and his many years of experience enable him to consolidate and enhance service quality and the feel-good atmosphere at Interalpen every day.

When asked to describe his role, he adapts a favourite quote made by the manager of a Champions’ League team: “It’s a pleasure to be a guest, it’s a duty to be a host!”