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Lake Moeserer in winter season

Accessibility statement

The Interalpen-Hotel Tyrol GmbH endeavours to ensure that its websites comply with the Web Accessibility Act (WZG) as amended to implement Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (OJ L 327, 2.12.2016, p. 1).

This accessibility statement applies to the website: https://www.interalpen.com/ 

Status of compliance with requirements

This website is partially compliant with conformity level AA of the ‘Web Content Accessibility Guidelines – WCAG 2.1’ and the applicable European standard EN 301 549 V2.1.2 (2018-08) due to the following incompatibilities and exceptions.

Non-accessible content

The content listed below is not accessible for the following reasons:

a) Incompatibility with accessibility regulations

  • Videos (recorded subtitles)
    Videos are integrated via external hosting providers (YouTube, Vimeo). Some recorded videos do not have subtitles, meaning that the spoken content is not available to deaf users. This means that WCAG success criterion 1.2.2 (recorded subtitles) is not met.
  • Lack of alternative text for images
    Some images and graphic elements lack meaningful alternative text. This means that screen reader users are unable to access some content. This particularly affects WCAG success criterion 1.1.1 (non-text content).
  • Integrated external tools and services
    For certain external services (e.g. booking or analysis tools), complete accessibility cannot be guaranteed in all areas, as these systems are provided by third-party providers. 

We are continuously working to improve existing accessibility and to gradually remedy non-accessible content.

b) Disproportionate burden

  • Videos (recorded audio description): We are unable to provide the required audio descriptions for the large number of videos. This means that WCAG success criterion 1.2.5 (recorded audio description) is not met. We believe that rectifying this would constitute a disproportionate burden within the meaning of the accessibility regulations.

c) The content does not fall within the scope of the applicable legislation

  • Our website contains links to external websites and embedded tools, among other things. As this content is outside our area of responsibility, we have no influence on its accessibility.

We are constantly working to improve existing accessibility and gradually remove any non-accessible content.

Creation of this accessibility statement

This statement was created on 25 November 2025.

The statement was created on the basis of an accessibility check using common web tools (including Accessibility Insights for Web).

Individual page content is regularly checked by the marketing department and web agency when new content is published.

This statement was last updated on 25 November 2025.

Feedback and contact options

The offers and services on this website are continuously being improved, replaced and expanded. Usability and accessibility are very important to us.

If you notice any barriers that prevent you from using our website – problems that are not described in this statement, deficiencies in compliance with accessibility requirements – please let us know by email.
We will review your request and contact you as soon as possible.

Please send all messages and suggestions to marketing@interalpen.com.
Please describe the problem and provide us with the URL(s) of the affected website or document.

Enforcement procedure

If you are not satisfied with the response you receive from the above contact option, you can lodge a complaint with the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the contact form. 
Contact form for the complaints office

The FFG will examine the complaints to determine whether they relate to violations of the provisions of the Web Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an institution associated with it.

If the complaint is justified, the FFG must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the deficiencies.
Further information on the complaints procedure