The reception team at the Interalpen-Hotel Tyrol

Reception, reservations and guest service

First impressions count – and final impressions last.

Reception

Every member of the reception team is chosen for their warm, friendly and helpful manner. That’s something guests appreciate, as do colleagues in other departments. The reception desk is a point of contact for a wide range of inquiries, and the team that runs it is responsible for dealing with every single request. They are organisational specialists and we rely on them to find the right solution every time.

Abraham Bachlechner, Head of Reception

“We invest lots of enthusiasm and personality into striving to ensure our guests enjoy an unforgettable stay. Whatever the request, we’re listening. That requires a talent for communication and, above all, a hearty personality.”

Portrait of Abraham Bachlechner Head of Front Office

Reservations

Many guests prefer to make their bookings in person, or ask directly for advice. This path leads straight to our reservations team; people familiar with all 283 rooms and specialised in your tastes and room preferences.

Nina Pinggera-Buchhammer, Head of Reservations

“Whether you’re a regular guest or you book for the first time, we tailor the offer to suit the guest. We know some of our guests’ preferences so well that they no longer need to state them.

Portrait of Nina Pinggera-Buchhammer, the Head of Reservations at the Interalpen-Hotels Tyrol

Guest services

Guests arriving in the impressive underground garage are greeted by our smiling guest service employees for a great start to their stay; and when it’s time to embark on the journey home after a wonderfully relaxing break, it’s the pages who ensure guests receive our best wishes for a pleasant return trip.

Mesut Bugurcu,
Guest Services Manager

“Holidays start for the guests as soon as they arrive in the underground car park. We park the car, take their baggage up to the room, run errands and give each car a good clean. Sometimes this service provision begins even earlier, since we also pick up guests straight from the railway station or the airport in Innsbruck, before driving them to the Interalpen-Hotel Tyrol.”